I recently purchased the 2023 GMC Sierra 24V truck from KingToys. The truck stopped working (no power and wouldn’t turn on) so I contacted Customer Service at KingToys. The website provides a very straightforward process to setup a service call and I began working with Sam to resolve the issue. Sam was very thorough in stepping me through a process to troubleshoot the issue on a couple FaceTime calls to get to the root of the problem and to get the appropriate part to me to get the truck running. Needless to say my granddaughter is ecstatic once again. Without Sam’s diligent help and awesome knowledge of the truck we would not have a truck that’s running, Thank you to Sam and KINGTOYS for standing behind the products you sell with outstanding customer service. Going back to the purchase of the truck the sales team was also very helpful and friendly, I will definitely be making future purchases from KINGTOYS based upon my experience with the Sierra. And my Granddaughter says thank-you.