Ordered a fire truck on boxing day for my little girl. Had shipping setup but ended up going to pick it up in person. They made that an easy process. Got the big box home and built the truck and my daughter wont get out of it. She woke up at 1am and had to go play on it and make me take her outside at 2am for a little drive! Now today thats all she wants to do is drive her truck. Got a big smile and a wave from the paramedic supervisor as he went by too. Super happy with this thing so far. Just wish it was able to turn a little tighter, but other then that this thing kicks ass. Staff we very kind and helpful via phone and email arranging the pickup also
From the first online chat with questions, I've had nothing but excellent service. I'll be honest and say I was super nervous making my purchase as I didn't know much about the site. The guys were so great that we did an etransfer over the phone instead of a cc purchase. Then, after purchasing and my child receiving it for Christmas, we had trouble figuring out the remote. I hoped on line open the chat typed in the question and 1 to 2 minutes later I'm receiving a phone call with the gentleman going over everything with me. He even offered to video chat with me so he could see the fire truck I purchased and help me figure out the issue. I'm totally green, I've never made a purchase like this before. I felt stupid after he talked me through it he was like, "No worries, everything is all good." His accent was very strong but he was so patient and kind when I had to have him repeat himself. Like truly I cannot say enough good about my interaction with the workers. I have a feeling it won't be one and done with this purchase as now our daughter would like a ride on for her birthday. Oh I should add the price was amazing, Other sites including Amazon wanted anywhere from $100 to $300 more for the same fire truck, Wayfair it was almost $600. Kings it was on sale for $299 and $50 for shipping.
Thank you fir making a little boy squeal with delight on Christmas morning. We are truly so appreciative.