From the first online chat with questions, I've had nothing but excellent service. I'll be honest and say I was super nervous making my purchase as I didn't know much about the site. The guys were so great that we did an etransfer over the phone instead of a cc purchase. Then, after purchasing and my child receiving it for Christmas, we had trouble figuring out the remote. I hoped on line open the chat typed in the question and 1 to 2 minutes later I'm receiving a phone call with the gentleman going over everything with me. He even offered to video chat with me so he could see the fire truck I purchased and help me figure out the issue. I'm totally green, I've never made a purchase like this before. I felt stupid after he talked me through it he was like, "No worries, everything is all good." His accent was very strong but he was so patient and kind when I had to have him repeat himself. Like truly I cannot say enough good about my interaction with the workers. I have a feeling it won't be one and done with this purchase as now our daughter would like a ride on for her birthday. Oh I should add the price was amazing, Other sites including Amazon wanted anywhere from $100 to $300 more for the same fire truck, Wayfair it was almost $600. Kings it was on sale for $299 and $50 for shipping.
Thank you fir making a little boy squeal with delight on Christmas morning. We are truly so appreciative.